Vebess dedicates support to superior customer service
The quality of any business’s customer service department says a lot about the operation. And if the quality is sub-par, chances are customers are going to stay away, no matter what products are on the shelves.
The same goes for order fulfillment companies that lack a responsive and problem-solving customer service department.
Vebess, a leading order fulfillment service provider, has built a superior customer service division that was founded on a deep desire to help other businesses succeed.
“Everything we do, from the people we invite to join our team, the manner in which we conduct ourselves and our operations, and the philosophies we embrace show our commitment to our customers,” the company says on its website at Vebess.com. “We aim to exceed customer expectations and constantly work on improving our services.”
To fulfill its commitment, the company assigns each business client a personal manager. The role of that manager is to ensure clients are satisfied with the level and quality of service they receive.
And clients can also connect with other customer service staff.
“Our customer service support staff is available around the clock to resolve your issues and answer your inquiries,” Vebess points out on its website. “Rest assured they will quickly get your answers and provide you with viable and satisfactory resolutions to your issues.”
Business customers can also check out the detailed FAQ page online. And they can request help through email, or submit a query using the company’s ticketing system.
Differences in customer support
Other order fulfillment providers also have a variety of ways to support customers.
For example, at eFulfillment Service, an order fulfillment company, clients are also assigned a dedicated account manager to address all their questions and concerns. This manager also offers guidance to business clients about their inhouse operations.
eFulfillment Service business clients also can call or submit a ticket to the company’s client services team. And they can access the online FAQ pages to get answers to routine fulfillment questions.
At Shiphero, business customers have access to information on the company’s website. There are articles that provide answers to questions a business client might have.
The company also offers specific information about fulfillment and software processes and applications online. Topics on fulfillment include billing and reporting, getting ready, return management and happy customers. Software topics include cart integration, third-party logistics, inventory management and shipping integration.
At Flowspace, an ecommerce logistics and fulfillment company, customers can find answers and advice from the Flowspace team online. Or, they can submit a ticket to request help or find answers on the FAQs section of the company’s website.
Help to expand globally
While some order fulfillment suppliers just stick to the basics of customer service, Vebess goes further. Business owners who partner with the company receive targeted help with expanding into new markets.
With its International shipping expertise, the company can help clients navigate and optimize the challenges of doing business on the international stage.
“The success and growth of your company is a main focus for us and we will help you take advantage of this new access and make it work for you,” the company says.